We would like to invite you to attend EGN Cross Functional/Regional Virtual Event
This event will be held on Tuesday, 17 November 2026| 4PM - 5PM SGT| 4PM - 5PM MYT | 3PM - 4PM WIB
Changing Shape of Operations & Leadership in the Age of AI
Changing Shape of Operations & Leadership in the Age of AI Global Operations in Banking and Financial Services have evolved significantly, from BPO in the late 1990s, to GBS, and today’s Global Capability Centres (GCCs).
Now, AI is driving another pivotal shift. This session will explore how leaders can navigate the changing shape of Operations, Workforce and Leadership, and better prepare their teams and clients for what comes next.
By joining this session, participants will explore:
How global operations have evolved from BPO to GBS and Global Capability Centres
How AI is driving the next fundamental shift in operating and workforce models
What the changing shape of Operations, Workforce and Leadership means for organisations
How leaders can better prepare their teams and clients for an AI-driven future
Sign up now!
About the Speaker
Neeti brings 25+ years of leadership experience across Banking and Financial Services. A former Managing Director at HSBC, she served as Global Head and Asia & Middle East Head of GCOO Transformation, leading large-scale operations and transformation across India, the UK and Malaysia.
A specialist in enterprise transformation and organizational change, Neeti has furthered her executive education at Stanford Graduate School of Business and completed the Oxford Artificial Intelligence Programme. She is also a Certified Master Coach.
Agenda
04.00 PM: EGN introduction
04.05 PM: Presentation by Neeti Mahajan
04.45 PM: Q & A session
05.00 PM: Meeting end