Post Event: Designing the Agent-Ready Delivery Operating Model (Part 2) Orchestrating Internal Teams, Global Partners and AI Agents
𝐄𝐆𝐍 𝐈𝐧𝐬𝐢𝐠𝐡𝐭 — EGN Digital Transformation Leadership Virtual Event
𝗗𝗲𝘀𝗶𝗴𝗻𝗶𝗻𝗴 𝘁𝗵𝗲 𝗔𝗴𝗲𝗻𝘁-𝗥𝗲𝗮𝗱𝘆 𝗗𝗲𝗹𝗶𝘃𝗲𝗿𝘆 𝗢𝗽𝗲𝗿𝗮𝘁𝗶𝗻𝗴 𝗠𝗼𝗱𝗲𝗹 (𝗣𝗮𝗿𝘁 𝟮): 𝗢𝗿𝗰𝗵𝗲𝘀𝘁𝗿𝗮𝘁𝗶𝗻𝗴 𝗜𝗻𝘁𝗲𝗿𝗻𝗮𝗹 𝗧𝗲𝗮𝗺𝘀, 𝗚𝗹𝗼𝗯𝗮𝗹 𝗣𝗮𝗿𝘁𝗻𝗲𝗿𝘀 𝗮𝗻𝗱 𝗔𝗜 𝗔𝗴𝗲𝗻𝘁𝘀
AI-ready is not the same as agent-ready.
At our recent EGN Digital Transformation Leadership Virtual Event, members explored what changes when AI moves beyond assisting people and starts taking action on their behalf.
The discussion went beyond AI models and tools, focusing on what it takes to integrate AI agents into the way organisations actually deliver work.
Key Takeaways:
𝗖𝗹𝗮𝗿𝗶𝗳𝘆 𝗿𝗼𝗹𝗲𝘀 𝗮𝗻𝗱 𝗮𝗰𝗰𝗼𝘂𝗻𝘁𝗮𝗯𝗶𝗹𝗶𝘁𝘆 : Define who can delegate, who makes decisions, and who owns the outcome.
𝗕𝗮𝗹𝗮𝗻𝗰𝗲 𝗮𝘂𝘁𝗼𝗻𝗼𝗺𝘆 𝘄𝗶𝘁𝗵 𝗼𝘃𝗲𝗿𝘀𝗶𝗴𝗵𝘁 : Not every task requires the same level of AI autonomy. Human judgement remains essential, particularly where risk and complexity are higher.
𝗗𝗲𝘀𝗶𝗴𝗻 𝗳𝗼𝗿 𝗿𝗲𝗮𝗹 𝗯𝘂𝘀𝗶𝗻𝗲𝘀𝘀 𝘃𝗮𝗹𝘂𝗲 : Move beyond experimentation and focus on where AI can create meaningful and sustainable impact.
𝗣𝗹𝗮𝗻 𝗳𝗼𝗿 𝘀𝗰𝗮𝗹𝗶𝗻𝗴 : As AI agents expand, organisations need to consider governance, people, processes, technology, and economics.
A sincere thank you to Jakub Wachocki and Steven Nunez, EGN Singapore Chairs, for facilitating such an engaging discussion and bringing together diverse perspectives on the future of AI-enabled delivery.
Thank you to all our EGN members and participants for the thoughtful questions, experiences, and open exchange throughout the session.
AI is already changing how work gets delivered. The next challenge is designing the human + agent operating model around it.
At EGN, we believe better leaders and better decisions are built through meaningful conversations with the right peers.
We look forward to more meaningful conversations, connections and learning together. 💙